Sales & Support Workflows
Current StateC22 Systems · How orders flow from first contact to fulfillment — through direct sales, dealer channels, and support. Two distinct sales processes, one shared support team, no CRM. Includes gap analysis and automation opportunities.
Related Artifacts
Strategy & Findings
Full discovery findings, systemic themes, ranked improvements, and phased roadmap.
→Product Development Lifecycle
Full P1→T3 process map with identified gaps, people, tools, and handoff issues.
→Organizational Chart
Interactive org chart showing Bocci's team structure across all departments.
→